Select the appropriate Escalation Reason
Each Escalation Reason has a purpose and is used to describe a specific issue.
Click on each one to display when it is used.
Configuration/Product Error
Pricing
Customer Entry
Date issue
Duplicate PO# Verification
Freight Terms/Carrier
Order Processing note action required
Payment Terms/Conditions Invalid
Promo/Trade-in
Tax/VAT issue
Maintenance
Exceptional Escalation
Other
Undocumented Task



Used to escalate theater exception orders, for example: US 2-tier, Can 2-tier, credit card, EDI/Qwest, or ATT/Bondi.