Select the appropriate Escalation Reason
Each Escalation Reason has a purpose and is used to describe a specific issue.
Click on each one to display when it is used.
Configuration/Product Error
Customer Entry
Date issue
Duplicate PO# Verification
Freight Terms/Carrier
Order Processing note action required
Payment Terms/Conditions Invalid
Tax/VAT issue
Exceptional Escalation
Undocumented Task

The Customer is requesting Payment Terms other than the Cisco standard and there is no indication in Customer/Partner Specifics to indicate that this is allowed.