In order to properly escalate an order, you must know how to:
  • In the Case Tracking system
  
 
  • Initiate the Esalation process
  • Select the appropriate escalation queue
  • Select the appropriate Escalation Reason Code
  • Enter the appropriate Escalation Note
  
  • In Oracle
  
 
  • Enter the relevant Oracle Defect Note
  • Enter the appropriate Internal Use Only Note
  
This lesson reviews each of these steps.