Learning Check

Identify the appropriate Oracle Case Defect Code and Escalation Reason to select if you can not resolve the task and must escalate the order.

Use the IC Order Process Reference Document to find your answers. Scenario: 4    Task Assigned to Order: PO_NUMBER_DUPLICATE

Oracle Defect Code Escalation Reason

Other Order Prob Special Discount approval required Discount error Config error Product error Pricing error Trade-in error PO invalid Request date > 90 DAYS Select One Configuration/Product Error Pricing Maintenance Promo/Trade-in Customer Entry Payment Terms/Conditions Invalid Freight Terms/Carrier Date Issue Order Processing note action required Duplicate PO# Verification Tax/VAT issue Exception Escalation Other Undocumented Task Select One