Escalation Reason
		Not covered in the training manual. close

		Escalation Reason
		The problem does not fit into any of the above categories. This should be used infrequently. close

		Escalation Reason
		The taxes or VAT are calculated incorrectly. close

		Escalation Reason
		The product did not pass configuration check or the product is not orderable. close

		Escalation Reason
		The product did not pass configuration check or the product is not orderable. close

		Escalation Reason
		Used to escalate theater exception orders, for example: US 2-tier, Can 2-tier, credit card, EDI/Qwest, or ATT/Bondi. close

		Escalation Reason
		Maintenance site or contact information is missing. close

		Escalation Reason
		The order type is incorrect, there is missing paperwork, or $. close

		Escalation Reason
		The Customer is requesting Payment Terms other than the Cisco standard and there is no indication in Customer/Partner Specifics to indicate that this is allowed. close

		Escalation Reason
		The Customer has selected invalid or questionable freight options. close

		Escalation Reason
		There is a possible duplicate order based on PO#, Bill To, order total and products. close

		Escalation Reason
		A required date violates Cisco's terms and conditions. Cisco cannot guarantee a product will be on site by a particular date since the shipment is in control of the freight carrier. close

		Escalation Reason
		There is an error with Bill To, Ship To, or End User. close

		Escalation Reason
		The price of a single line, or the order total, does not match in the order and Oracle. close