Escalation Reason

Which Escalation Reason do I use?

If there are multiple unresolved tasks, select the Escalation Reason for the task that prevents the order from being Booked.

If there are no unresolved tasks that prevent booking, use the Escalation Reason for the first in the list of unresolved tasks

Select the Appropriate Escalation Reason

When escalating a case, you must specify the reason for escalation in the case tracking system.

Refer to the IC Order Process Reference Document for the appropriate Escalation Reason to use for the task you cannot resolve.

Select the appropriate
reason from the
Notes and Reason Code fields.

Which Escalation Reason do I use if there is more than one unresolved task?